Dropbox Status Update

Posted by Dropbox Team on January 11, 2014

UPDATE 1/12 at 7:23pm PT: Dropbox should now be up and running for all of you, but we’re working through a few last issues with the Dropbox photos tab.  More info on our main blog and the latest post here.

UPDATE 1/12 at 1:59pm PT: Hi everyone, we wanted to give an update on where things stand.

As of this morning at 4:10am PT, nearly all users (over 99%) can access their files on dropbox.com. The Photos tab is still turned off, but you can access your photos via the Files tab on dropbox.com or the desktop client. We’re continuing to make a lot of progress restoring full service to all users, and are doing so in careful steps.

About 5% of our users are still experiencing problems syncing from the desktop client, and about 20% of users are having issues accessing Dropbox through our mobile apps. Within a few hours, we’ll be rolling out a change that will further improve things for those users. We’ll give an update after that.

Your files have been safe this entire time. Thanks again for your patience.

UPDATE 1/12 at 8:48am PT: We’re still seeing service issues for a small number of users. We’ve been working through the night to restore full service as soon as possible and we’ll continue until this is complete.

UPDATE 1/11 at 11:16pm PT: We’re continuing to make progress on reducing the number of users experiencing service issues. We’ll keep providing updates here.

UPDATE 1/11 at 6:35pm PT: Dropbox is still experiencing lingering issues from last night’s outage. We’re working hard to get everything back up, and want to give you an update.

No files were lost in the outage, but some users continue to run into problems using various parts of dropbox.com and our mobile apps. We’re rapidly reducing the number of users experiencing these problems, and are making good progress.

We’re also working through some issues specific to photos. In the meantime, we’ve temporarily disabled photo sharing and turned off the Photos tab on dropbox.com for all users. Your photos are safely backed up and accessible from the desktop client and the Files tab on dropbox.com.

We know how much you all rely on Dropbox, and we’re sorry for the trouble. Thanks for your patience — we’ll keep you up to date.

UPDATE 1/11 at 10:24am PT: We’re still experiencing service issues related to the outage last night. We apologize and are working to get the service fully restored as soon as possible.

UPDATE 1/10 at 8:36pm PT: Dropbox site is back up! Claims of leaked user information are a hoax. The outage was caused during internal maintenance. Thanks for your patience!

1/10 at 6:40pm PT: We are aware that the Dropbox site is currently down. This was caused during routine internal maintenance, and was not caused by external factors. We are working to fix this as soon as possible. We apologize for the inconvenience.